FAQ's
1) Get in touch with me and set up a time for your in person quote.
2) I arrive at your home and spend 10-20 mins looking at all items to be moved.
3) I take 5-10 mins to create the quote and present it to you, with your guaranteed price in writing.
4) You book the job and check it off your to-do list!
The entire time I'm in your home is roughly 30-45 mins, although it can be more if it's a large house, or we want to be chatty, or less if there's not much to move.
True, most companies do charge by the hour. They also typically do an estimate over the phone, and don't know the full scope of the job until moving day.
We used to operate that way and found there were many problems. (see this blog) Jobs typically took longer than estimated, which led to unhappy clients and worn out movers.
To make the process less stressful for everyone, we changed to doing in person quotes before the move, so the movers and our clients know what to expect BEFORE the job begins.
No!
We are not the cheapest company and we aren't trying to be.
However, when you hire us for any of our moving services, you will know exactly what you're in for BEFORE the move happens. You will never be surprised with hidden fees or no-show movers.
We are a quality company that aims for thrilled customers. We take precautions to ensure your home and furniture are kept in the same shape as before the move began.
If a low price is the main factor for you hiring a company, you don't want to hire us.
However, be aware that low advertised prices can turn into situations like this.
But, we stand behind our work and make things right if mistakes occur.
You bet!
We have our business liability insurance policy from Valiant Insurance in Fort Langley.
What does that mean?
It means that if anything happens to your items while in our care, you are covered.
We also are protected by WorkSafe, which means that if any of our staff gets injured at your property, you will not be liable for that. This is a big deal and a lot of companies don't actually have this coverage, which is incredibly scary for their clients - who probably have no idea of the liability risks.
The most common question we get about how to pack, is for lamps.
When packing lamps, you want to seperate the shade from the lamp. Put the shade into it's own box (labelled FRAGILE), and the lamp base into it's own box, if it fits.
If it's a floor lamp, leave the base on the ground and our movers will take it as it is.
There are boxes specifically made for pictures, called picture boxes (go figure)! These are great options for packing pictures. See picture below of a picture box.
However, if there isn't time to get those boxes, you can always cut a cardboard box and put 1 piece on the front and 1 on the back and tape it on so the picture is fully protected on both sides with cardboard.
If you'd like to order picture boxes, that is a service we provide, and can offer free delivery on large enough orders. Or, if you'd rather not pack yourself, just get us to do the packing for you!
If you have chosen to pack boxes yourself, the best way to prepare is the following:
1. Label every box on the side, as well as the top. This lets the movers see where the boxes go, even when they are stacked several boxes high.
2. Put everything into a box that can fit into a box. This seems self-explanatory, but it really does help make the move more efficient.
3. At your new home, label the rooms with sticky notes, so the movers know which room is which and can deliver your items to the correct place.
4. While the movers are unloading the truck, have a "director" near the truck who is informing the movers which room to bring the items to. This may seem like a "bossy" thing to do, but our movers love the clarity and it saves them from having to potentially move items multiple times.
You bet! Which is great for you because they are HARD to move.
We move upright pianos and baby grand pianos, but if you have a grand piano, we can't help you with that.
Pianos are something you don't want to fool around with, so if you aren't fully confident in doing it yourself, call us.
Check out this video of a 600 lbs baby grand we moved from Langley to Kelowna.
Yes!
We move clients all over BC and sometimes into Alberta. If you are moving long distance from the Fraser Valley, or to the Fraser Valley from somewhere else, we'd love to see how we can be of service.
Typically, the moves we do are within 600 kms of Langley and Abbotsford. So, if you are looking at Kelowna, Vernon, Penticton, Kamloops, Nanaimo, Victoria, we've got you covered.
