Fraser Valley Movers and Storage is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and protect the information you provide to us. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Address
- Phone number
- Email address
- Payment details
b. Service-Related Information
- Pickup and delivery addresses
- Storage requirements
- Details about items being moved
c. Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Provide moving and storage services
- Communicate with you about your bookings
- Process payments and issue invoices
- Improve our services and customer experience
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Trusted third-party service providers who assist us in delivering our services (e.g., payment processors, logistics partners)
- Government or regulatory authorities if required by law
- Others with your explicit consent
4. Data Security
We take appropriate measures to protect your information, including:
- Encryption of sensitive data
- Secure storage of records
- Limiting access to authorized personnel only
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate or incomplete data
- Withdraw your consent for specific uses of your data
- Request deletion of your personal information (subject to legal or contractual obligations)
To exercise these rights, contact us.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Fraser Valley Movers and Storage
778-549-4521
fvmovers@gmail.com
This Privacy Policy complies with the Personal Information Protection Act (PIPA) in British Columbia, Canada.